General Information
Quantify ApS
CVR No.: 32139108
Skanse Alle 4
info@quantify.dk
+45 40251088
Payment
Payment card for online orders
Invoice and Bank Transfer for B2B
The amount will only be charged to your card when the item is dispatched.
Delivery
EU Countries – DDP
Delivery time: 3–8 business days
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping with us.
The withdrawal period expires 14 days after the day you receive the item, or the last item in your order when multiple items are ordered in one purchase but delivered separately.
You must notify us within 14 days of receipt that you wish to withdraw from your purchase. Notification must be sent to info@quantify.dk. In your message, clearly state that you wish to exercise your right of withdrawal.
You cannot withdraw by simply refusing to accept the item without clearly informing us at the same time.
Returns
You must return your order to us without undue delay and no later than 14 days after you have notified us of your decision to withdraw. You must bear the direct cost of returning the item. You bear the risk for the item from the time of delivery.
Lack of original packaging may result in a reduction in value, so to receive a full refund, it is recommended to return the item in its original packaging.
Certain items cannot be returned via standard post due to their nature. This applies to: compressors.
The return shipping cost is expected to be a maximum of approx. DKK 100.
Items Exempt from the Right of Withdrawal
The following types of items are exempt:
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Items showing visible signs of use.
Condition of the Item upon Return
You are only liable for any diminished value of the item resulting from handling beyond what is necessary to determine the item's nature, characteristics, and functioning. In other words, you may try the item as if you were in a physical store, but you may not use it.
If the item has been used beyond what is described above, we consider it used, meaning that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.
Refund of the Purchase Amount
If you withdraw from your purchase, we will refund the amount paid to us, minus any value reduction you are liable for.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will make the refund using the same payment method used in the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item or you have provided documentation of having returned it.
If you withdraw from the purchase, return the item to:
Quantify ApS
Skanse Alle 4
8940 Randers SV
Denmark
You may also cancel the purchase by clearly notifying us and delivering it in person to the above address.
We do not accept packages sent without delivery or sent cash on delivery.
Right to Complain
The Danish Sale of Goods Act’s defect rules apply to purchases.
When shopping with us as a consumer, you have a 24-month right to complain. This means you can have the item repaired, exchanged, refunded, or receive a discount, depending on the situation. The complaint must be justified, and the defect must not be due to misuse or damaging behavior.
You must complain within a "reasonable time" after discovering the defect. Complaints made within two months are always considered timely.
If the complaint is justified, we will refund your reasonable shipping costs. The item must always be returned in proper packaging, and remember to get a receipt so we can refund your shipping.
Send the item to:
Quantify ApS
Skanse Alle 4
8940 Randers SV
Denmark
Please describe the issue as thoroughly as possible when returning the item.
We do not accept packages without delivery or sent cash on delivery.
Privacy Policy
To enter into an agreement with us, we need the following information:
Name, address, phone number, and email address.
We register your personal data to deliver the item to you.
The data is registered with Quantify ApS and stored for five years, after which it will be deleted.
The data controller at www.quantify.dk is Jens Bjørnholt.
As a registered customer at Quantify ApS, you have the right to object to the registration and access the data we hold about you. These rights are in accordance with the Danish Data Protection Act and inquiries should be sent to: jeb@quantify.dk.
Complaint Access
If you wish to file a complaint about your purchase, please contact jeb@quantify.dk. If we cannot resolve the issue, you may submit a complaint to the relevant board, provided the conditions are met.
Terms and conditions last updated: April 14, 2016